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Clinician welcoming a new client at Brain Mind Healing Center
New Clients

New to the Brain Mind Healing Center? Here’s what to expect.

We’ve designed our practice to give you more time, more attention, and a more personalized path to feeling better.

Private-Pay Practice

We intentionally do not accept insurance. Here’s why: insurance-based practices are often required to limit the session length and number of visits, and follow standardized treatment protocols dictated by the insurer rather than your actual needs.

By operating outside the insurance system, Dr. Kotbi and our clinical team can spend the time each evaluation truly requires, build a treatment plan customized to you, and adjust it as your needs change without approval delays or coverage limits getting in the way.

This means longer, more thorough initial evaluations, more face time in every follow-up, and a treatment plan shaped around you rather than a billing code.

Private consultation room at Brain Mind Healing Center

We do not participate with insurance plans, but we’re happy to provide documentation you can submit to your insurer for potential out-of-network reimbursement.

A Fuller Team, A Wider Range of Care

Unlike most private psychiatric practices, we’ve built a full team of psychiatric nurse practitioners and licensed clinical social workers alongside Dr. Kotbi, so you’re never limited to one provider’s calendar. Our team is trained in Ketamine-Assisted Psychotherapy (KAP), and we offer an unusually complete range of advanced treatment options under one roof: TMS, IV ketamine infusion, NAD+ infusion therapy, and Spevato (esketamine), along with traditional medication management and psychotherapy.

What to Expect: Your First Visit

1

Contact Us

Fill out our contact form or call our office. Let us know a little about what brings you in and how we can help.

2

Initial Conversation

Our team will follow up to answer your questions, learn more about your needs, and help match you with the right provider.

3

Complete Your Client Portal

Once you’re ready to schedule, we’ll send you a secure link to our client portal. You’ll create your account and complete the required intake forms and consents.

Your appointment will be confirmed once all required forms are completed and submitted.

4

Comprehensive Evaluation

Your first appointment is a full, unhurried evaluation, not a rushed intake. We take the time to understand your history, your concerns, your goals, and what “better” looks like for you.

5

Your Personalized Treatment Plan

Together, we develop a treatment plan tailored to your specific needs. This may include medication management, psychotherapy, TMS, ketamine or NAD+ infusions, Spravato®, KAP, or a thoughtful combination of treatments.

6

Ongoing Care

Your care doesn’t stop after the first visit. Follow-up appointments are designed to give you the time and attention you need, allowing your treatment plan to evolve as your needs and goals change.

Mount Kisco and Harrison, NY offices

In-Person or Virtual it’s up to you.

We see clients at our Mount Kisco and Harrison, NY offices, and offer telehealth appointments for clients throughout NY and CT who prefer to connect from home.

What to Bring to Your First Appointment

  • ✓ A list of any current medications and dosages
  • ✓ Contact information for any prior treating clinicians, if applicable
  • ✓ Any relevant prior records you’d like us to review

New Client FAQs

Do you accept insurance?

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We do not participate with insurance plans. We operate as a private-pay practice so our clinicians can dedicate more time to each client’s evaluation and continued care. We’re happy to provide documentation for potential out-of-network reimbursement.

Do you offer Ketamine-Assisted Psychotherapy (KAP)?

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Yes, our team of psychiatric nurse practitioners and licensed clinical social workers is trained in KAP, alongside our IV ketamine, NAD+, TMS, and Spevato (esketamine) offerings.

How do I know which provider is right for me?

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During your initial contact, we’ll ask about your goals and concerns so we can match you with the clinician on our team best suited to your needs.

How soon can I be seen?

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We do our best to accommodate new clients as quickly as possible. Appointment availability varies by provider and treatment needs, and in some cases, same-week appointments may be available. Contact our office and our team will help you find the earliest appropriate appointment.

What forms of payment do you accept?

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We accept major credit cards, Zelle, and cash. Please contact our office if you have any questions regarding payment before your appointment.

What’s your cancellation policy?

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We kindly ask that you provide at least 24 hours’ notice if you need to cancel or reschedule your appointment. Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee.

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